It is very important that you know the 10 chatbot terms about what a chatbot is
Although they cannot replace the human experience, chatbots continue to gain ground and value in the online environment as they help companies to optimize their customer service, and new terms about chatbots emerge every day that are important to know.
What are chatbots and what is their importance
Chatbots are small programs that can basically read and reply to messages in a matter of seconds, thanks to pre-recorded responses, making them ideal solutions for simple customer service cases. Many of them integrate artificial intelligence that learns through interaction with users.Although chatbots are not a new invention, as of 2021 they have become a trend that is growing.According to a study by Juniper Research, chatbots will be able to save around $ 11 billion in the retail, banking and health sectors by 2023, while both businesses and consumers will be able to reduce 2.5 billion hours in customer service using this channel in the place of the traditional ones such as the telephone or the same social networks.As a result of this, new terms are also being integrated about chatbots that will be fundamental for this technological field. Chat Bot Chocolate, a chatbot development agency, has shared this dictionary with the ten most relevant ones.2. Artificial Intelligence
This term refers to the simulation of human intelligence by machines and computer systems. In itself, this type of program is "trained" to learn and "reason", qualities attributed to people. But based on this, these systems are capable of translating texts, recognizing faces or learning previously established patterns.
3. Machine learning
It is a branch of artificial intelligence that specializes in developing techniques that allow computers to learn based on behavior patterns, or what you can consider "training the machine."
An example of this in the field of conversational chatbots is when the program is trained to say the same thing but in different ways, so that the machine can understand it.4.Natural Language Processing (NLP)This is the field of Artificial Intelligence that focuses on the study and research of communication between machines and people from languages such as Spanish, English or Chinese.
5. Understanding Natural Language (NLU)
It refers to the ability of the machine to understand a reading, based on a given text, so that it can understand, for example, the intention or the entity of the message.
6. Intent
Among the terms about chatbots, Intent is the user's request, on a technical level. In other words, what the user requests from the chatbot, for example "show me the sports news", in this example clearly the intention to discover the news about sports.
7. Entity
If we take the previous example, "sports" is the intention entity "discover news". If the previous example, the user had said "show me the sports news that was published yesterday" there will be two entities (sports category and yesterday's date).
8.Chatbot development platform
There are platforms that allow companies to develop chatbots of intermediate difficulty without the need for great programming knowledge. Some platforms like Chatfuel focus on chatbots in a single channel, while others like Xenioo allow them to be deployed on Facebook, web pages, Slack, Telegram or WhatsApp and even on mobile applications.9. Voice interface?This term refers to the mechanism that allows the user to communicate with a device through the use of voice, without the need to “type”.10. Conversational MarketinThis branch of marketing values the power of conversations in the sales experience, in addition to taking advantage of opportunities offered by other tools. Specifically in terms of chatbots, it is the strategy of automating some of the conversations, thereby achieving a more positive user experience while customer service becomes more efficient.
Chatbots are small programs that can basically read and reply to messages in a matter of seconds, thanks to pre-recorded responses, making them ideal solutions for simple customer service cases. Many of them integrate artificial intelligence that learns through interaction with users.
Although chatbots are not a new invention, as of 2021 they have become a trend that is growing.
According to a study by Juniper Research, chatbots will be able to save around $ 11 billion in the retail, banking and health sectors by 2023, while both businesses and consumers will be able to reduce 2.5 billion hours in customer service using this channel in the place of the traditional ones such as the telephone or the same social networks.
As a result of this, new terms are also being integrated about chatbots that will be fundamental for this technological field. Chat Bot Chocolate, a chatbot development agency, has shared this dictionary with the ten most relevant ones.
2. Artificial Intelligence
This term refers to the simulation of human intelligence by machines and computer systems. In itself, this type of program is "trained" to learn and "reason", qualities attributed to people. But based on this, these systems are capable of translating texts, recognizing faces or learning previously established patterns.
3. Machine learning
An example of this in the field of conversational chatbots is when the program is trained to say the same thing but in different ways, so that the machine can understand it.
4.Natural Language Processing (NLP)
This is the field of Artificial Intelligence that focuses on the study and research of communication between machines and people from languages such as Spanish, English or Chinese.It refers to the ability of the machine to understand a reading, based on a given text, so that it can understand, for example, the intention or the entity of the message.
6. Intent
Among the terms about chatbots, Intent is the user's request, on a technical level. In other words, what the user requests from the chatbot, for example "show me the sports news", in this example clearly the intention to discover the news about sports.
7. Entity
If we take the previous example, "sports" is the intention entity "discover news". If the previous example, the user had said "show me the sports news that was published yesterday" there will be two entities (sports category and yesterday's date).
8.Chatbot development platform
There are platforms that allow companies to develop chatbots of intermediate difficulty without the need for great programming knowledge. Some platforms like Chatfuel focus on chatbots in a single channel, while others like Xenioo allow them to be deployed on Facebook, web pages, Slack, Telegram or WhatsApp and even on mobile applications.
9. Voice interface?
This term refers to the mechanism that allows the user to communicate with a device through the use of voice, without the need to “type”.
10. Conversational Marketin
This branch of marketing values the power of conversations in the sales experience, in addition to taking advantage of opportunities offered by other tools. Specifically in terms of chatbots, it is the strategy of automating some of the conversations, thereby achieving a more positive user experience while customer service becomes more efficient.
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